What Capita Is All About


The post you are about to read is brief explanation of what Capita as company, there history operations, and not forgetting their educational resource know as Capita education resourcing while offers an high amount of educational staff requirement and teaching services throughout the UK and Wales.

What Capita is all about

Capita plc, commonly known as Capita, is an international business process outsourcing and professional company headquartered in London. It is the largest business process outsourcing and professional services company in the UK, with an overall market share of 29% in 2016, and has clients in central government, local government and the private sector. It also has a property and infrastructure consultancy division which is the fourth largest multidisciplinary consultancy in the UK. Roughly half of its turnover comes from the private sector and half from the public sector. Whilst UK-focused, Capita also has operations across Europe, Africa and Asia.

Brief History of Capita 

Capita was formed in 1984 as a division of the non-profit CIPFA (Chartered Institute of Public Finance and Accountancy). In 1987 it became an independent company with 33 staff as a result of a management buy-out, led by Rod Aldridge, and was first listed on the London Stock Exchange in 1991.

In March 2006, Executive Chairman Rod Aldridge resigned in the aftermath of claims that contracts awarded to the Group were influenced by his loan of £1 million to the Labour Party. Aldridge resigned saying that he denied the claims, but to avoid any lingering doubts about it, he was leaving the company. Aldridge had overseen the company’s growth from a small company in 1987 to a FTSE 100 member in 2006. He was replaced by his longtime associate Paul Pindar.

In February 2007, a Capita office in Victoria, London was subject to a letter bomb attack. One person was injured.

On 2 October 2009, one of Capita’s businesses (Capita Financial Group) announced plans to move some of its operations from London to Leeds.

On 1 July 2011, Capita acquired Ventura, a customer contact specialist for a cash consideration of £65 million. On 28 February 2013, Capita bought the Fire Service College from the Department for Communities and Local Government for £10 million.

Operations Of Capita

Constitutional Division

In July 2019 the company announced that it was launching a consultancy arm. The new division will employ around 1,000 consultants and compete with the likes of Accenture, Deloitte and KPMG.

Healthcare requirement

Capita entered the healthcare recruitment market during May 2011 through acquisition of Team24, a healthcare recruitment specialist owned by Robert Stiff – extending the services offered within the recruitment industry.

NHS Services

In June 2014 it was reported that at least five of eight Liverpool NHS Trusts which had contracted their payroll and recruitment to Capita in 2012 were withdrawing because of concerns about the quality of the service provided. Several NHS trusts contracted with the company for human resources services. West London Mental Health NHS Trust cancelled their contract in September 2014 after the company proved “unable to meet acceptable ‘time to hire’ targets”, particularly for nurses. At the same time Alder Hey Children’s NHS Foundation Trust and Liverpool Heart and Chest Hospital NHS Foundation Trust terminated their contracts.

Irish postcodes

In 2014, Capita were awarded the contract to introduce postcodes to the Republic of Ireland. The Irish communications minister has welcomed the implementation saying that the Irish code is the first in the world to be unique to each individual address. The scheme was launched in July 2015.

The emergency services have expressed concern that the new system may lead to responders having difficulty getting to incidents. Further, the Irish Data Protection Authority has raised concerns over the design of the code as information about individuals will be made more accessible. Liam Duggan, CEO of Capita Ireland stated at a Government enquiry in 2014 that they had thoroughly tested the new system for unsuitable words and even used a game of Scrabble for this purpose.

Capita Financial Administrators

In 2006 Capita Financial Administrators (CFA) was fined £300,000 by the Financial Services Authority for having poor anti-fraud controls. The division provides administration services for third parties and the Capita Group.

What Capita Education Resourcing is all about

Capita Education Resourcing is an education recruitment specialist with a large networks of schools, colleges and nurseries across England and Wales. They have 19 offices covering teaching jobs operating throughout the UK.

As an education service, Capita works in partnership with schools, academy trusts and local authorities to provide specialist expertise, ensuring every child and young person receives a good education. It also have over 15 years’ experience covering permanent recruitment, emergency and long-term supply cover across the entire education sector. With over 18 offices located throughout England and Wales, our highly experienced teams specialise in delivering a broad range of high-quality recruitment solutions and added value services.

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